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Our guarantees

Originality

SerbianaArt offers you artworks at reasonable prices directly from authors.

We guarantee that non digital photography processing was performed with aim to remove any irregularities on painting materials such as removal of scratches or dust, refreshment of colors etc. The colors may look slightly different then in the picture due to monitor settings.

Validness

SerbianaArt guarantees delivery validness. Ordered artworks are packaged in a way to evade any damages during usual transport.

SerbianaArt recommends that you insure your package against loss or damage risks to which it might be exposed during domestic and international transport. For more detailed information on insurance conditions click here.

Possibility of replacement and right of return

In the case that the artwork - painting does not correspond to your wishes, you have a right to return it within 10 days, counting from the day you received it. Painting must be in its original state, namely undamaged and with documentation. Please specify reasons for returning it.

Send the painting to the following address:

SerbianaArt d.o.o. Trebevicka 17/18 11030 Belgrade Serbia and Montenegro

Please ensure there is enough postage for return package, since we can only accept packages with postage expenses paid in full.

For an artwork - painting you choose not to keep, i.e. that you are returning, you have the right on money refund or you can select a replacement, in accordance with the following criteria:

  • According to your wishes the painting will be replaced with another of the same value, or the amount in excess of its purchase price will be refunded to you.
  • If you are only returning one or some painting from a package, only the amount in excess of purchase price of returned painting will be refunded to you.
  • If you paid for the painting with one of four available credit cards, amount in excess of painting purchase price will be refunded to your account.
  • If you paid for the painting by invoice, amount in excess of purchase price will be refunded to you by post office payment notice.

We will inform you about money return by e-mail. Please note that we will refund postage charges only if it is a case of our mistake.

Security and privacy

SerbianaArt guarantees absolute security and privacy.
Every purchase by credit/debit card from authorized 2Checkout.com will be absolutely safe and secure. For more detailed information on online purchase procedure see this 2checkout.com page.

SerbianaArt.com is obliged to protect your privacy. We are handling your information in accordance with regulations on personal data safety. We will never commercially use information obtained from you. We are undertaking all necessary steps to protect all information obtained from users of our services from disclosure, change, or unauthorized access.

Important: For your protection and privacy, we do not have access to your credit card numbers. The only data about you available to us are your address and your order. We archive and store your personal information in databases disconnected from the Internet.

By sending an order you agree on acquisition, processing and use of your personal data to process an order. This agreement can be nullified with the effect on future transactions at any time through e-mail [email protected]

Purpose and use of your information!
Information obtained from you we use exclusively to process your order.
To be able to make the delivery of the order as soon as possible and without problems we need: your name and address, and also delivery address (if the order is a gift), e-mail address. After you send us your order, we will send you a confirmation e-mail with notification on received order and information on its status.

 
 
SerbianaArt Partnerski - Affiliate program
SerbianaArt Partnerski - Affiliate program
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